Get customer testimonials: 5 ways to ask for – and get – GREAT testimonials
It’s important to get customer testimonials – this helps you get new clients.
Testimonials are social proof. Testimonials from your clients prove that your expertise makes a difference. That’s why it’s critical to get customer testimonials, and include them in your website, speaker one-sheet, and other marketing tools. Testimonials DO help to win new clients.
But it can be challenging to get customer testimonials!
Your clients love teaming with you. When you ask for a testimonial, they happily agree. BUT …
- They are crazy-busy, and they don’t get around to it.
- It’s awkward to keep reminding and pestering them.
Sound familiar? You’re not alone! This is a universal challenge for solopreneurs and small business owners.
Here’s the problem: You are giving them an action item.
When you ask for testimonials – and they agree – you are giving clients an action item. They intend to write a glowing testimonial for you. However, that action item is not a high-priority task. It may literally get lost in a sea of scribbled notes on their desk!
Here’s the solution: 5 ways to ask for – and get – customer testimonials.
1. Jot down notes when clients rave, then write the testimonials for them – This is my favorite way to get customer testimonials. Often, a client will enthusiastically share comments when we’re on the phone together, such as “Your marketing advice hit the nail on the head…” When your client gushes, grab a pen and jot down notes. You can polish the comments a bit, then email the testimonial and ask for permission to use it.
2. Convert emailed comments into a testimonial – Client thank-you notes make great testimonials! Sometimes, you may need to edit an email thank-you note to transform it into a hardworking testimonial. If so, write the draft testimonial and ask your client to review it. Often, clients will elaborate on the comments and give you an even better testimonial.
3. Request an audio testimonial – Schedule a 10-minute conference call with your client and use the “record” function. Then you (or your assistant) can conduct a brief interview. Add the audio interview on your website’s “Testimonials” page, along with a written snippet or the full transcript.
4. Call and ask for a testimonial, on the spot – This tip is especially useful when you’re updating your website. Simply call your clients, explain that you’d love a testimonial, and ask if they have a minute. Then discuss the project’s results while you write (or type) notes. Edit your notes into a brief testimonial. Ask clients if they want to read and approve the written testimonial.
- Bonus #1: You’ll get enough information to write a case study.
- Bonus #2: You’ll reconnect with “old” clients. You can rekindle your relationship and possibly identify new opportunities to work together.
5. If you’re a speaker, include a testimonial request in your contract – Professional speakers often include a note in their contract, requesting that the meeting planner provide a testimonial after the event. Of course, immediately after your talk, you can capture attendees’ rave reviews on your smartphone’s video camera.
BONUS idea for those who present workshops – Do you give evaluation forms to workshop participants? If so, ensure the form asks questions in a manner that elicits usable testimonials. In other words, you might ask questions such as:
- “What is the most important thing you learned from this workshop?”
- “When you get back to your office, what ONE change will you make?”
- “With the advice you learned today, how will you change the way you do X?”
Use these methods to overcome the challenges to get customer testimonials.
Great testimonials help to win new clients!
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